How long does setup take in FFAIR?



You’ll be building your own Exhibitor Portal, so you can work at your own pace. FFAIR also allows you to clone previous events. On average, it takes our clients around 5 to 10 hours to build from scratch, or 2 minutes to clone an existing show.

Is there a limit to the number of users I can add?





No, whether you're an organiser, an exhibitor, or a supplier, you can add as many users as you like. We believe a task shared is a task bossed.

Can other organisers see our shows?



No, you can only see your shows and other organisers can only see theirs. Your exhibitors and suppliers can see all the shows they’ve been invited to.

How do exhibitors access their FFAIR Exhibitor portal?



Simple - you invite them and they can register a FFAIR account. New shows will automatically get added to their Exhibitor Portal, keeping everything in one place. We also have the option of SSO from some of our event tech partners, making things even slicker.

What are your SLAs?

We use all commercially reasonable efforts to make FFAIR available, with an uptime percentage of at least 99.95% in any monthly cycle.

What kind of support will I receive?



We provide full onboarding and unlimited support via telephone, Google Meet and email from FFAIR staff during UK business hours.

Can I brand FFAIR to my show?



FFAIR allows you to add your show and organiser icons, as well as a headline banner for each show, but we keep it simple because our luscious design is optimised for your exhibitors' ease of use.



Is FFAIR GDPR compliant?



You betcha, we’re also compliant in Australia and the US - we take our data responsibilities very seriously. You can take a look at our Policy here, and you'll also find us on the ICO register (ZB033445). Find out more about our commitment to data security.

Does FFAIR integrate with my other event tech platforms?

Yes, we pride ourselves on our ability to integrate and work with a variety of event technology platforms. If we’re not already integrated, we welcome the opportunity to connect with those already included in your event tech stack and look to integrate wherever possible.

How is FFAIR different from other online exhibition manuals (OEMs)?

Our standout features include the ability to automate task reminders, our central shop functionality, and our real-time reporting. We’ve also been told that our customers love our customer success team. But you’ll have to meet them yourselves to find out!

Can I use FFAIR for my sponsor and speaker management?

Yes! Many of our customers use FFAIR to collate essential information from speakers and sponsors, including logos, headshots, profiles, and much more. Book a demo to see how.

Is FFAIR just for exhibition organisers?

No! We're currently working with a variety of marketing and event agencies, as well as corporate event organisers who are looking to use FFAIR to streamline event management for their customers or in-house operations. If you're from an event agency or a corporate event management team, contact us to chat.