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Privacy Policy

Our Legal documents

Terms and Conditions

Cookie Policy

User Policy

Our Legal documents

Terms and Conditions

Cookie Policy

User Policy

Our Legal documents

Terms and Conditions

Cookie Policy

User Policy

Privacy Policy

Introduction Welcome to FFAIR Ltd. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website, platforms, and services. It applies to all users of ffair.io and other services provided by FFAIR Ltd. By using our services, you agree to the terms of this Privacy Policy.

1. Data We Collect

We may collect the following categories of personal data:

Personal Identification Information: Name, email address, phone number, company details, and job title.
Account Information: Login credentials, account preferences, and user activity.
Payment Information: Billing address, payment card details (processed securely through third-party providers).
Technical Information: IP address, browser type, operating system, time zone, and usage data through cookies and tracking technologies, including log files, web beacons, tags, and pixels.
Device Information: Details about your web browser, referring/exit pages, and interactions with our Site.
Order Information: Name, billing address, items ordered, price paid, email address, and phone number.
Communications: Any correspondence, feedback, or support queries you send us.
Client Information via Task List: FFAIR allows customers to collect information from their clients through its task list feature. This information can vary but is typically linked to marketing and compliance requirements relating to their attendance at events.
Personal Identification Information: Name, email address, phone number, company details, and job title.
Account Information: Login credentials, account preferences, and user activity.
Payment Information: Billing address, payment card details (processed securely through third-party providers).
Technical Information: IP address, browser type, operating system, time zone, and usage data through cookies and tracking technologies, including log files, web beacons, tags, and pixels.
Device Information: Details about your web browser, referring/exit pages, and interactions with our Site.
Order Information: Name, billing address, items ordered, price paid, email address, and phone number.
Communications: Any correspondence, feedback, or support queries you send us.

2. Purpose of Data Collection

We use your personal data for the following purposes:

To provide, operate, and maintain our services, including screening for potential risk or fraud and understanding customer interaction with the Site.
To process transactions and manage billing.
To improve and personalise user experiences.
To communicate updates, promotions, or important service-related information.
To comply with legal obligations and enforce our terms and conditions.

3. Legal Basis for Processing

Under the UK GDPR, we process your personal data based on one or more of the following legal grounds:

Your consent.
Performance of a contract.
Compliance with legal obligations.
Protection of vital interests.
Legitimate interests, such as improving our services.

4. Data Sharing and Transfers

We may share your data with:

Third-party Service Providers: To support our services, such as payment processors (e.g., Stripe), hosting providers, and analytics tools (e.g., Google Analytics).
Legal Authorities: When required to comply with legal obligations.
Business Partners: For joint offerings or promotions.
Suppliers and Organisers: To fulfil orders placed through the Site and for event management purposes.

If your data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place. This includes the use of International Data Transfer Agreements (IDTAs) or the UK Addendum to the European Commission’s Standard Contractual Clauses (SCCs) for compliant data transfers to jurisdictions such as the United States. Details of these agreements can be provided upon request.

5. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Retention periods may vary depending on the type of data and its purpose.

6. Your Rights

You have the following rights under the UK GDPR:

Access: Request access to your personal data.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data where applicable.
Restriction: Request limitation of processing under certain conditions.
Portability: Request transfer of your data to another service provider.
Objection: Object to processing based on legitimate interests or direct marketing.

To exercise your rights, please contact us at support@ffair.io.

7. Cookies and Tracking Technologies

Our website uses cookies, log files, web beacons, tags, and pixels to enhance user experience, gather analytics, and improve our services. Cookies are data files placed on your device, often including an anonymous unique identifier. For more information about cookies and how to disable them, visit allaboutcookies.org. Please refer to our Cookie Policy for more information on the types of cookies used, their purposes, and how to manage your preferences.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encryption, secure access controls, and regular security assessments. However, no system can guarantee complete security, so please use our services with this in mind.

9. Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. Significant changes will be communicated via email or a notice on our website. The updated policy will indicate its effective date and highlight major revisions.